Return & Exchange Policy

Effective Date: September 2025

At Mamapapa Group (https://mamapapagroup.com/), we strive to provide you with the best quality products. If for any reason you are not satisfied with your order, please review our return and exchange terms below.

1. Eligibility for Return & Exchange

Customers may request a return or exchange in the following cases:

• The product received is damaged or defective.
• The product delivered is different from the one ordered.
• The order was paid for but never delivered.

2. Customer-Initiated Returns

If you wish to return a product due to personal reasons (e.g., change of mind, wrong size, etc.):

• Return will be accepted, but delivery charges and packaging costs will be deducted.
• The product must be unused, unworn, and in original packaging.

3. Time Frame

All return or exchange requests must be made within 7 days of delivery.

4. Refund Process

• Refunds will be processed through the same payment method used for the order.
• Processing time may take 5–7 working days after product inspection.

5. Non-Returnable Items

For hygiene and safety reasons, certain items such as undergarments or intimate wear cannot be returned or exchanged.

6. How to Request a Return/Exchange

To initiate a return or exchange, please contact us with your order details at:

Email: mamapapagroup.com@gmail.com

Phone: +92 300 0389838

Or submit a request through our Contact Us page.